At Kelvin Mode, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, please read our return and refund policy below.

1. Return Eligibility

You may return items within [30 days] from the date of delivery if:

• The item is unused and in its original condition with all tags and packaging intact.
• The item is not marked as non-returnable (customized or sale items).

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] within the return period to request a return authorization.
2. Provide your order number and details about the item you wish to return.
3. Once your return request is approved, we will provide instructions on how to return the item.

3. Return Shipping Costs

• Customers are responsible for the return shipping costs unless the item is defective or the wrong item was sent.
• 4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and automatically be applied to your cash-on-delivery payment method or original payment method (if applicable) within a certain number of days.

5. Exchanges

We do not offer exchanges at this time. If you would like a different item, please return the original item and place a new order.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Customized products
• Items marked as final sale

7. Contact Us

If you have any questions or concerns regarding our Refunds and Return Policy, please reach out to us [email protected].